Rude – Doesn't Care About Neighbors – Jacksonville, Florida Plumbing
Touchton Plumbing uses Residential Neighborhoods to Store their Work Trucks
Touchton Plumbing in Jacksonville, Florida contributes to neighborhood blight by parking their work trucks, against city code 656.411. Supervisor Wesley does not care. Do not support a company that damages neighborhood quality by illegally parking their large box trucks in a residential zone, damaging the value of nearby homes. Multiple neighbors have called to report the parking of the work truck and Touchton Plumbing hangs up or tells you they need to park their trucks in a residential zone. They are well aware it’s against the law.
Negative Reviews from Google:
@Google
1 Star Review – Caroline Portlock
Jason, an employee of Touchston Plumbing, veered into my lane on the Buckman Bridge on December 9th, around 3:36 pm and caused damage to my driver’s side mirror. Jason, the other employee in the truck, and a bystander stopped after exiting the bridge and we all exchanged numbers as Jason did not want his job involved, understandably. He explained he would handle any charges acquired due to the accident and we went on our day. Last week, I texted Jason with screenshots of the invoice and informed him that I handled the costs upfront and would appreciate any reimbursement in the matter on January 19th. He did not response. I texted again, indicating that any response would be respectful on January 21st. No response. Therefore, I am now involving the company due to their employee’s negligence. Even if I never receive any compensation, I was given insight into the type of individuals this company hires: wreckless, disrespectful, and unremorseful. That’s what I get for cutting someone a break.
I was working with A Water Heater Specialist (who are awesome!) and they needed to refer out some work and recommended Touchton Plumbing. The rep from A Water Heater Specialist was kind of enough to call ahead and discuss the issue and need with Touchton Plumbing to ensure they would/could handle the job before providing me the contact information to schedule. I called the same day the information was provided to me. The woman who answered for Touchton stated that she was familiar with why I was calling. She actually put me on hold while we were on the phone to check with the manager to ensure they would be able to handle the job, again, and within the timeframe she was quoting me. The answer was yes. This was Thursday August 31st. I was told they could complete the job by the following Wednesday, Thursday at the latest as Monday (9/4) was a holiday. Fine, no problem. The next day – I receive a call from the manager informing “Due to staffing we aren’t going to be able to accept the job.” I said – is it due to the time frame – willing to extend the time frame if needed. His response “No. We just…(fumbling his words trying to find an excuse)….we just don’t want to take the job.” I’m not about to argue with anyone over it so I just said okay and hung up. That was terribly unprofessional though and I would NEVER consider using a company who would do this – accept a job twice. Confirm their willingness to do it..twice. Then call the next day and cancel because “We just don’t want to take the job.” Wow. What poor customer service. If you can find someone else who is reliable, choose them. Save yourself the headache.
My experience with Touchton Plumbing was nothing short of a nightmare. Let’s start with the basics: their pricing. I called them for what I thought was a routine plumbing issue, and they quoted me a price that could easily finance a small car. But foolishly, I agreed, thinking their steep rates were reflective of top-tier service. Boy, was I wrong!
The plumber they sent over seemed more interested in upselling me on unnecessary services than actually fixing the problem at hand. Every minor issue suddenly became a catastrophe that required expensive solutions. It was like being caught in a never-ending sales pitch from a used car salesman.
And don’t even get me started on the quality of their work. After shelling out an arm and a leg, I expected my plumbing to be in top shape. Instead, the so-called fixes they performed barely lasted a week before the same issues cropped up again. It was like throwing money down the drain—pun intended.
To add insult to injury, their customer service was abysmal. Trying to get a refund or even a simple explanation for their shoddy work was like pulling teeth. They were quick to take my money but suddenly disappeared when it came time to stand by their work.
Save yourself the headache and the empty wallet—steer clear of Touchton Plumbing. There are plenty of reputable plumbers out there who won’t overcharge you for subpar service. Trust me, you’ll thank yourself later.
Scheduled an appointment for some service. When scheduling the appointment I gave the employee making the appointment very specific information about what we needed done; the removal of an existing GE Smart Water softener system, the installation of a new Pelican water filter and the installation of some bathroom faucets. Employee repeated back to me what I was asking for as a confirmation so she could schedule the appointment appropriately. Everyone was in agreement and the appointment was set. Husband takes off work to be available . Day arrives, employee shows up and that’s where things went south. Employee was not clear on the work that was to be done. After my husband went over what we had scheduled we were told sorry, but we can’t install that filter. Apparently they can only provide limited service to existing units. Seems like I made our needs very clear when scheduling so not sure where that went wrong. And to top it off, the employee who came to do the work told my husband that these kind of scheduling mishaps happen with some regularity. When I called to speak to Steve, the manager, he was not available. Asked for a return call and have yet to hear from him. Don’t recommend these folks at all.
Jerk in truck 198 rode everyone’s tail in St. Augustine in four o clock traffic. No respect on the road- you probably won’t be respected as a customer.
Do you have such a fast response time because you almost cause multiple accidents getting to your destinations? When you drive company vehicles you are representing your business. You should remember this when your on the highway. Your going to get someone killed vehicle #197.
